Memento FAQs

Below is a listing of common questions that you may have. If something is not addressed here, please feel free to contact us with your question instead.

What are the greatest benefits of getting a Memento wedding video?

As with a wedding itself, there's a lot that goes into wedding videography. We pride ourselves on being very prepared and never cut corners when providing you with the final product. Our attentive team understand how important this day is for you and want to do everything to ensure it goes smoothly and looks great.

In the forefront are the skills of camera operators who know what to look for in quality coverage of the event, are considerate to your needs, are discrete, and are willing to do most anything to give you a unique and exciting view of your big day. Our camera and audio equipment are of the same high-quality standards as those used by television and film professionals. Using cutting-edge editing systems, our skilled editors are focus on telling a beautiful story, putting together the highest quality presentation filled with the joyful emotion of your day. From the very first conversation or meeting with us through to delivery of your DVDs, we are confident that you will find our professionalism and quality of service of the highest level.

How early should I book my wedding video package?

Wedding bookings are received as far as 18 months in advance, so the earlier the better. Typically, April and September are the most requested months.

Does Memento require a deposit from me?

A deposit of $250 is required to secure a booking. Your deposit is a sign of commitment of your part. This guarantees that we reserve this date for your wedding.

Is the deposit refundable?

The deposit is refundable up to 8 weeks prior to the booked wedding date. Cancellation after this time results in the deposit being retained.

When do I make the final payment?

Final payment is required seven (7) days prior to the wedding date.

What if I need to cancel my wedding?

Your deposit will be refunded if the wedding is cancelled eight (8) clear weeks prior to the wedding. After this time, the deposit will be retained in the event of cancellation. If the wedding is cancelled less than seven (7) full days from the wedding date, a fee of $500.00 will be retained and the remaining balance will be refunded to you.

As we block the date of your wedding out from all other clients, the deposit amount basically compensates us for turning away other business. Should it happen that we can book another wedding for the day you are cancelling, we will refund all deposits and fees in full (minus any expenses incurred as a direct result of our dealings with you to that point).

Are there any hidden costs?

Memento packages are all fixed price and you will never be charged anything that isn't clearly marked on your quote. If you have requested additions or changes to your package, the final package price will be indicated on your invoice and will contain nothing unexpected. We believe in running a straightforward and honest service and are not in business to deceive our valued customers.

How long after the wedding will my video / DVD's be ready?

All editing and design is completed in one to two weeks following the wedding, depending on the package and your availability. DVD's and VHS Copies can be posted (Registered Mail Only) or collected via other arrangements.

Does the camera operator attend the rehearsal?

Unless instructed by you not to, we will generally attend the rehearsal as this provides both you and the camera operator the opportunity to discuss ideas, camera placements and other preferences so that your wedding day is as smooth as possible. We will charge a nominal fee to cover travel expenses if the locaiton of the event is beyond a 20km radius of Brisbane City centre. We can provide you with a quote if you wish to have the rehearsal or surrounding events (dinner, family gatherings) filmed as well.

What type of camera do you use?

We use professional Sony 3CCD High Definition (HD) Digital Cameras. We have a lens kit including Wide Angle and Telephoto with us on site. We carry a selection of batteries sufficient to maintain more than 15 hours of continual use. All videos are captured on high-quality DVCAM/HDV Digital Tape.

Is there a noticeable difference between standard DV and HDV?

Most definitely! Normal interlaced DV cameras shoot with 576 lines of resolution (PAL television standard), while HD uses 1080 lines. This means the picture quality is several times as clear as there are nealy five times the total number of pixels containing visual data. Not only will the difference be immediately noticeable on a standard definition tv, but in the near future when we all eventually switch to HD televisions, your precious memories will receive an extra boost in visual quality because they will be displayed in their true HD format. This is a major advance in entertainment technology that your family will benefit from in years to come. Your special day will increase in visual quality rather than decrease as in the days of VHS tapes.

Do you use radio mikes for the vows and speeches?

We use high quality Sony radio microphones for vows and speeches. The groom usually wears the microphone for the ceremony, but sometimes, the officiating celebrant agrees to wear the microphone. These arrangements will need to be made with the celebrant prior to the wedding date. If you prefer not to wear a mic, we can also discreetly hide our Sennheiser shotgun microphone where your vows can be captured clearly.